EZ Windows FAQ

Everything you need to know to use EZ Windows like a Pro…

Products

Q Can you come to my house to measure?
A Yes, if you have included INSTALLATION in your order after receiving your 30% deposit we will contact you to organize a time to come out to your property and measure for manufacture.
Q Can you come to my location and assess to advise what I need?
A Yes, we offer a site inspection $250. For 1 hour on site.
For advice and to see the products and We highly recommend you visit our large showroom at 237 Governor Rd Braeside, its free and all your questions can be answered open from 7.30am -5pm Monday to Friday  we would love to help you.
Q Are all your products manufactured in Australia?
A Yes, we manufacture all products in Australia and all our main partners are local Australian businesses.
Q How long does it take from order to a complete installation of 5 windows into a home in Melbourne?
A When you select Installation we can take up to 3 working weeks from order to completion of install in Melbourne. Timing will vary upon quantity of items and the location of install.
Q  Do you make fly screens and fly doors?
A Yes, we can manufacture fly screens and fly doors to suit all windows and doors to your selection
Q Do you suppy retractable screens?
A We can supply Centor and Freedom retractable screens however please Note that retractable screens are NOT available online but can be purchased from  All Weather Windows 039580 2888.
Q Can you make Servery Bifold Windows?
A We can supply Servery Bifold Windows however please Note that Bifold windows and doors are NOT available online but can be purchased from  All Weather Windows 039580 2888.
Q Do you make bay windows, double hung, casement, circular and odd shaped custom windows?
A We can supply bay windows, double hung, casement, circular and odd shaped custom windows however please Note that these windows and doors are NOT available online but can be purchased from  All Weather Windows 039580 2888.
Q Do you make sky lights?
A No, we do not make any roof windows or skylights.
Q Do you make timber windows?
A No, we only manufacture Aluminium windows
Q Do you make commercial framed custom windows?
A We can supply commercial framed custom windows however please Note that commercial windows and doors are NOT available online but can be purchased from  All Weather Windows 039580 2888.
Q Do you have timber looking aluminium?
A We can supply timber looking aluminium windows and doors however please Note that timber looking aluminium windows and doors are NOT available online but can be purchased from  All Weather Windows 039580 2888.
Q Can I have any powder coat colour?
A We offer a generous variety of colours but if your specific colour choice is not in our options simply select any colour and type the name of the colour you prefer in the order notes section at checkout. Timing and pricing may vary upon colour choice, quantity of items.
Q Can I have a different colour on the outside to the inside?
A We can supply thermally broken aluminium windows and doors that can achieve different internal and external colours however please Note that thermally broken aluminium windows and doors are NOT available online but can be purchased from  All Weather Windows 039580 2888.

Sales

Q How long does it take to get a quote?
A As you are choosing your products and customizing them to your individual needs your quote can be generated instantly.
Q How long is a quote valid?
A Your quote is valid for 30 days
Q Where can I view my quotation?
A Your quotations can be viewed in you admin portal
Q Can I edit this quotation and print them?
A Yes, the portal allows you to edit and update any quotation to your latest requirements before ordering.
Q Can you review my quotation with me to help ensure I have everything correct?
A Yes, when you have completed a quotation at checkout you can press the ‘request a callback’ button. (next to the order button) Yow will recieve an email with all your order details and we will receive your request and call you back as soon as possible to revise your quote with you.
Q Can i view the windows and doors in a showroom before i make a purchase?
A Yes, for advice and to touch and feel all the products we highly recommend you visit our large showroom at 237 Governor Rd Braeside, its free and all your questions can be answered open from 7.30am -5pm Monday to Friday  we would love to help you.

Production
Q How long does it take to manufacture?
A Our express service is 6-8 working days from order (excludes public holidays and weekends)
A Our standard lead time is 12-15 days from order (excludes public holidays and weekends)
Q When is my order officially in the system?
A Your order is officially in the system when we have received your order and your payment has been cleared. Please Note. Some Bank Transactions can take 24hrs to 48hrs
Q Can I change my order after it is officially in the system.
A No, as soon as your order is officially in the system we place custom orders for all materials to fulfill your order to your specific selected requirements. Any edit will incur extra cost and time delays.

Delivery
Q Can I pick up my windows? if so where??
A Yes. You will need to bring a vehicle or trailer or appropriate size, your own packaging materials and enough help to load you items. All picks usp are from 237 Governor Rd Breaside 3195.  Come through main office with your recept, proof of payment and licence for identification.
Q Do you deliver?
A Yes, we offer a delivery service to your required location. Timing and pricing may vary upon quantity of items and the location of delivery.
Q Do I need to be present to receive my delivery?
A We highly recommend you are present to receive the delivery but understand if you cannot be there. We do however require a person over 18 years of age to be present to acknowledge the delivery.
Q Do you deliver on the weekend?
A No, we do not deliver on weekends.
Q What are my site requirements upon receiving a delivery of windows?
A Your site must be accessible and safe as we are required to fill out a JSA report. You will need to have a designated area preferably under cover to store the windows externally on site
Q Can you carry windows upstairs and or inside my home?
A No, we can only place windows in you designated area at ground (truck) level externally. We cannot move windows inside any premises, all unloading and placement must be external within 15m from delivery truck.
Q What happens if for whatever reason you can’t manufacture my window within your express lead-time?
A We take every measure possible to meet the required lead time, at managements discretion in the case that we cannot fulfill on your request we will waive the express fee.
 
Service
Q I have a broken window can you replace just the glass?
A No, we cannot glaze windows that we have not supplied on site however we can supply the glass according to your specification Please Note that glass alone is NOT available online but can be purchased from  All Weather Windows 039580 2888.
A Yes, we can glaze windows that we have supplied on site. Please Note that this service is NOT available online but can be purchased from  All Weather Windows 039580 2888.
Q Do you clean windows and glass?
A No, we do not clean windows we recommend that you engage a professional window cleaner

Location
Q Where is your sales office?
A Our sales offices and showrooms are located 237 Governor Rd in Braeside Vic, Australia 3195
Q Where do you manufacture your products?
A Our Production Plant is located at 237 Governor Rd in Braeside Vic, Australia 3195
Q What are your trading times?
OPEN – 7.30am  – 5pm Monday to Friday
OPEN – 8.00am – 12Pm Saturday
CLOSED – Sunday & all public holidays

Website
For any assistance relating to the workings of the website or technical questions call 038581 2000
We are more than happy to assist you during working hours
OPEN – 7.30am  – 5pm Monday to Friday
OPEN – 8.00am – 12Pm Saturday
CLOSED – Sunday & all public holidays
Ps. Remember you have EZ Bot to assist with general queries. 24/7

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